Services offered at the hotel are defined and managed within a service master file. Each service is assigned a revenue account. During the night audit, the revenue of the service is being posted to this account.
Services are posted to accounts, e.g. at the cash register in the restaurant, in the check-out-dialog or in the account-dialog.
“Fix services” are any services that are entered in the reservation rate agreement. Theses are charged automatically during the night audit when running the programme post packages or when pre- or postcharging packages on the guest account. The fix services are also included in reveue forcasts. You can combine several services together as a package in the package master file.
Services may be assigned different rates according to seasons. The seasonal rate is applied even if the service is included on a component list of a package with only a standard rate.
Within the program, you are able to search for existing services, enter new services and change the data of existing services, by using the buttons search, new and modify. Use the print-button to print a service master file record.
i NB: Changes to or deletion of services is best undertaken at the closing of the month, otherwise, certain statistics may loose their significance.
If you wish to suspend a service, so that it cannot be posted anymore, but without having to delete the service master, set the field hide entry to yes. The service will then be disabled, however, SIHOT will still be able to provide accurate statistics.
Figure 65: Service master file
When selecting a number set, SIHOT issues a serial number with each posting of this service. This serial number can be used to issue vouchers, incurance policies, etc. You can enter up to 10 different number sets for services and packages. The last serial number issued per number set can be seen in the counter set - dialog (menu Master Files - Configuration). The serial number for each posting shows in the tooltip on the service on the account.
Figure 66: Guest account with serial number
If registry-entry [8999] is activated, then the rate segments can also be applied here.
Figure 67: Service master file with rate segment