Service tasks are standard procedures that can be entered in SIHOT to be processed or carried out by the hotel staff. For example, if a guest would like to have additional pillows in his room, the Receptionist enters the request with a respective service task. A housekeeping staff member takes over the task, carries it out and finishes the task.
A timeframe can be defined in the service task master file, within in which the tasks should be carried out under normal circumstances.
Services that are not free of charge (e.g. food and beverages delivered by room service) can be charged automatically to the guest’s account.
The progress of a task can be tracked and followed up.
The service tasks can be analysed with the service task ad hoc report and they are included in the operation tracking.
If your guests are using the optional module SIHOT.Go!, the service tasks are shown in the app as special requests, so that guests can send them via mobile phone before or during the stay. For further information refer to section “SIHOT.Go!”.
Figure 129: Tracking of a service task being carried out