Allowance Levels – Overview

This level not only cancels the invoice and generates contra-postings as in level 5, in addition, it automatically generates a cancellation invoice and re-posts all services as per the original invoice. This enables you to:

i N.B: With this level, the credits and new postings are carried out on the same misc. account. The colour coding of the date shows which postings and payments were settled already (colour: green) and which services are yet to be settled (colour: red).

i TIP: In the check-out dialog, you see only the services to be invoiced listed. In the accounts-dialog, deactivate the filter option show invoiced postings.

è EXAMPLE: The Cashier mistakenly settled the invoice with payment type VISA, however, the guest had actually paid by Mastercard.

Allowance Level	Function
1 – Activate only master account	The master account (in collective accounts the first, red-coloured account) is re-activated without cancelling the invoice.
2 – Activate all accounts	All accounts, which were settled together with this invoice, are re-activated, without cancelling the invoice.
3 – Replaces accounts / payments	This level is used to change the payment type with which an account has been settled. Changes regarding the postings or invoice holder are not possible when using this level. The settled account is re-activated and the payment is cancelled. The services posted are not affected and the invoice number remains the same. SIHOT issues a receipt regarding the payment(s) being cancelled. Postings cancelled using level 3 are identified on the account by the orange colour of the date in the account list box. When settling the account once again (not using the button check-out but using the button settlement), SIHOT will ask if the existing invoice should be selected. After selecting the respective invoice, it can be settled again with any payment type.
4 - Cancellation	The settled account is re-activated and the payment as well as the invoice number are cancelled. The invoice will appear in the outgoing invoice journal as cancelled. The original invoice is marked with a star–symbol (*) in the cancelled-column of the invoice overview. SIHOT issues a cancellation slip and the invoicing of all postings on the invoice will be reversed. The postings on the account (guest account, group account or misc. account) will show as not invoiced. You can allow postings or add new postings and settle the account once again. The settlement will result in a new invoice number being generated.
5 – Credit note on master account	This level is to be used if the entire invoice, including all postings, must be contra-posted (allowed). SIHOT automatically generates a misc. account and carries out contra-postings for all postings and payments on the original invoice. This misc. account must be settled and deactivated, producing a credit note with its own, new invoice number. The original invoice is still available for bookeeping purposes. è EXAMPLE: An invoice is completely wrong, as two guests were registered in a room and charged accordingly, when only one person actually stayed in the room. Therefore, the guest requires a new invoice entirely.
6 – Contra posting & cancellation on master account	This level not only cancels the invoice and generates contra-postings as in level 5, in addition, it automatically generates a cancellation invoice and re-posts all services as per the original invoice. This enables you to: • cancel error postings • assign a different invoice holder • settle the invoice with a different payment type • SIHOT generates a new invoice number upon settlement of this account. i N.B: With this level, the credits and new postings are carried out on the same misc. account. The colour coding of the date shows which postings and payments were settled already (colour: green) and which services are yet to be settled (colour: red). i TIP: In the check-out dialog, you see only the services to be invoiced listed. In the accounts-dialog, deactivate the filter option show invoiced postings. è EXAMPLE: The Cashier mistakenly settled the invoice with payment type VISA, however, the guest had actually paid by Mastercard.
7 – Cancellation of individual postings	Use this level to correct individual charges on an invoice. SIHOT automatically generates a corrective posting with a new invoice number. Level 7 can be used only if there is a payment or if the balance is zero.