SIHOT provides a number of triggers (events) offsetting automatic activities. In a number of these triggers, you have additional options (parameters) to fine tune the activity. For example, if someone creates a new profile for a company, a sales lead is sent to the sales department.
The fields Offset and Offset in relation to state when the activity should be triggered. For example, with Offset -2 and Offset in relation to Arrival date, the activity will be created two days prior to the guests arrival. If the dates of stay of a reservation are amended, the activities that depend on the guest’s arrival or departure date will be changed accordingly.
Figure 187: New automatic activity