Use the turn-away-dialog to quickly record any rooms that the hotel was unable to confirm, e.g. when the hotel is fully booked. The dialog can be called via the Front–Office-Menu or via the category rack.
On the category rack, mark the category and the dates of stay as if creating a reservation. Enter t (=turn-away) and the number of rooms rejected.
Figure 127: Recording turn-aways via category rack
In the turn-away-dialog enter any details which haven not been entered automatically and complete the process by pressing the turn-away button.
Figure 128: Turn-away dialog
SIHOT creates a reservation for the rejected rooms automatically.
Figure 129: Rejected reservation
Using the reservation search functions, you can specifically search for turned-away reservations on certain periods.
Figure 130: Reservation search - turn-aways
The turnaways can also be shown in the summary (year) available/occupied, ticking turn aways in the selection pane. The turn aways will then be listed in the occupied-column.
Figure 131: Summary (year) available/occupied