Services not Charged

This dialog shows the charges which have not been automatically charged to an account and and provides functions to forward the charges to their appropriate accounts. E.g. calls made from an extension in the lobby which are to be charged to the guest’s account.

The dialog can be called up via the phone-menu or via the shortcut  on the toolbar.

Press search to call up any uncharged services. You can either search for all services (8 – Total) or for telephone, minibar or pay-TV charges.

Figure 10: Services not charged

There are four possibilities to forward the charges:

1.    transfer to guest account

Highlight the charges to be transferred and press the button to guest account. Select an account from the account search dialog.

2.    transfer to cash register

Highlight the charges to be transferred and press the button to c/r. Select a cash register from the register search dialog. You can then print a receipt and charge the guest directly.

3.    transfer to filing

Highlight charges that cannot be transferred to a guest account and press the button to store.

4.    transfer to invoice

Highlight the charges that the guest wishes to sette directly and press the button invoice. Select a misc. account from the search dialog and settle the invoice.

Figure 11: Transfer charges to guest account

Figure 12: Transfer charges to cash register

Figure 13: Charges to be invoiced

Figure 14: Misc. account with the transferred telephone charges