In general, a hotel’s policy does not allow for any unused amounts on the gift certificate to be reimbursed. The left-over amount will instead be retained in form of another gift certificate.
è EXAMPLE: A gift certificate to the value of € 120.00 is redeemed for services rendered amounting to a total of € 60.00 only.
The gift certificate is redeemed to its full value. Upon settlement, there will be an excess balance, which is settled with return cash. This balance will then be used to issue a new gift certificate.
Figure 11: Balance left after redemption
Figure 12: New gift certificate using balance left over