The gift certificate can be cancelled only prior to running the program invoice journal with deletion during the night run. To do so, select the function cancel sale from the context menu – it is available only on the hotel day of the sale. If working with a shift cash register, the sale can only be cancelled during the same shift.
This function deletes payment and service; the invoice will show as a cancelled invoice.
If it is no longer possible to cancel a gift certificate, redeem it on the gift certificate account, entering the same payment type as was used during the sale. Enter a suitable remark when settling the account.
Figure 10: Cancelling the sale of a gift certificate