Use the option Deposit: lost item if the deposit cannot be refunded (e.g. it is not given back or it is broken). The original deposit service is moved to the settlement account and the service for lost items is posted to the account. The payment remains on the account.
After an item has been processed as “lost”, its status is changed to blocked and is, therefore, no longer available for other guests to lend. If applicable, you can manually change the status in the master file to available after repair or replacement.
Figure 4: Lost/broken items in the search dialog