HQ Sync

One of the most important aspects in HQ-solutions is the synchronisation of data between the individual clients and the head quarter. This function is usually adapted to a large extend to suit the requirements of the particular business environment.

The HQ-Sync does not only transmit the specified fields but also trails and statistical data. Using this data, the HQ is able to analyse stays and revenues of a guest at the different properties.

Depending on the business logic, data can be synchronised:

•    Upstream (hotel à HQ):

e.g. hotel statistics, production figures, forecasts, packages, availability and master files

•    Downstream (HQ à hotel):

e.g. market segments, rate segments, VIP codes

•    Cross stream (hotel ó HQ):

e.g. services, packages, reservations, allotments

Offline, the data synchronises at set times. Online systems synchronise the data in real time.

You can manually synchronise reservations by clicking Synchronise in the reservation’s function pane. In group reservations, this will synchronise the entire reservation including all group elements.

In the status bar, the two icons  and  show wether HQ-sync is connected or disconnected.