Voucher-invoices cannot be deleted. However, before running the program Outgoing invoice journal with deletion, you can nullify the voucher. This function is only available on the same hotel date. When using the shift cash register, you can use the cancellation function only during the same shift.
Ø To cancel a sale, open the buyer’s guest profile and open the tab Gift voucher.
Ø Highlight the voucher in the listbox and click Cancel sale in the function bar.
Ø Confirm the safety query with yes.
Payment and service are being deleted. The invoice is marked as a cancelled invoice. The voucher is not deleted, but its status changes to invalid.
If it is not possible anymore to cancel the sale, redeem the voucher on the voucher account and settle the account. Use the same payment type that was posted during the sale of the voucher. It is recommended to enter a note in the field Description to say that the voucher was cancelled.