Cancelling a payment

It may be necessary to cancel a payment, for example, if it was posted with the wrong payment type by mistake. To cancel a payment, proceed as follows:

Ø Highlight the payment on the account and click Cancellation  next to the listbox.

SIHOT opens a dialog box to enter a reason.

Ø Enter the reason for cancelling the payment and click Cancellation.

Ø If you do not wish to enter a reason, just click Cancellation.

Figure 60: Cancelled payment

The reason for cancelling the payment is also shown in the overview Posted payments.

Figure 61: Posted payments with reason for cancellation

Enable registry key [7604] to make the reason a compulsory field for every payment cancellation.