To avoid creating duplicate guest profiles, the reservation import includes a check for existing profiles. This check can be refined by ticking a number of parameters under registry key [7053].
If, for example, the guests’ email address is to be checked explicitly to find duplicate profiles, tick the parameter Email for comparison. However, if your hotel often receives company bookings with a general email address such as info@companyname.com, do not tick this parameter.
When ticking the parameter Guest data, the following data will be included in the check:
•Company profiles:
o Name1 and the postal code (ZIP) are identical.
o The street name is similar.
o The existing profile is not flagged for deletion.
•Natural persons:
o Name1, Name2 and the postal code (ZIP) are identical.
o The street name is similar.
o The existing profile is not flagged for deletion.
Figure 14: Refined check for duplicate profiles